October 14, 2013
Dear Dr. Williams
My name is Tasha Dennis and I am a new patient to your practive. About a month ago, I heard you give an interview regarding mission on AM 970 WNIV Christian Talk radio. I was intrigue and visited your website that evening to check you out.
I am a four year breast cancer survivor. To be honest, for the past four years, the care of my teeth sort of went to the back burner. Don't get me wrong, I brush and floss after meals and have always had good oral hygiene, with regular preventative appointments, etc., until I got sick. My medical expenses have just been so great; I just figured I could "wait" on my teeth. What I didn't realize was the impact of the aftermath the chemo and radiation (even years later) would have on my body, including my teeth. So over the past year, I've visited six different dentist offices to get a true comprehensive plan for ALL of the work I need to have done (and it's a lot). And while all of the offices I visited were very, very nice, they were either not equipped to handle all the work I needed in one office or I just didn't feel comfortable (can't explain the latter). After reading through your site and seeing the great work you and your associates have done for so many people (missions abroad and missions right here in the local communities), I was so impressed, I felt compelled to call and schedule an appointment.
My first encounter was with Linda. Linda is wonderful. Linda is on the front line and perhaps she is the first person anyone who calls or walks in the door will encounter. You should now that Linda is truly Suwanee Dental Care's Ambassador and she represents your office in a very positive way! She is polite and patient and as a new patient, that means a lot to me! Then I met Deanna. Deanna is great! She put me at ease and explained everything step by step. I had a lot of questions and she answered each one with care and did not make me feel I was asking too many questions. My next encounter was with Dr. Schalk, but I am going to reserve my thoughts about him for the end of my letter. Jamie is the best! If she had run for President in 2012, she would have my vote! I can tell she wears many hats! She checked me out, but not only did she check me out, she offered me a flower and a bottle of water for my drive back to Sandy Springs (where I live) and gave me her card in case I had any follow-up questions. She has been my go-to- person for my follow-up questions and/or requests. Jamie also arranged my visit with Angie to discuss the financial portion of my treatment plan. I met with Angie the following week after my initial visit. Angie's role is probably more painful than the actual dental work - delivering the cost news! But her gentle, soft-spoken (but right to the point) demeanor makes that part of the process not so bad at all! In fact, I wish all of my "here's what it will cost you" visits could be with Angie!
Miss Mona - what can I say about her?! Well, first, she needs to go to dental school and become a dentist someday, but she assisted Dr. Schalk during my "marathon" treatment visit, part 1, this past Friday, October 11th. Mona is amazing! She is professional, friendly, polite, competent and really hard working. Her work ethic is high-level. I really appreciate that. I asked about the baby pictures on the wall and she lit up like Christmas tree as she shared with me about her little baby Anthony. I felt so guilty keeping her (and Dr. Schalk) so late working on the entire right side of my mouth until very late Friday night, especially with a baby waiting at home! Anyway, she assured me my treatment was important and not to worry about the time. That was very nice and she too, sent me on my way with a flower and a bottle of water for my drive back to Sandy Springs after a long, but successful treatment day!
Amazing Dr. Schalk... so, when I made my initial appointment, I made it to see you. But you weren't available on the day I was able to come in. I was asked if I wanted to see another doctor who had the same availability. I was reluctant, but I explained I had extensive work to be done and was willing to see someone else who could and would be willing to take on my case. Dr. Schalk was recommended. As much as I wanted to meet you and tell you how much I enjoyed and was personally moved by your missions work, I am so very happy and grateful I have Dr. Schalk as my new dentist! He is truly a blessing to me! He, o course, shares all of the other qualities I mentioned before about the other members of your team - professional, polite (he's extra polite), friendly, extremely competent, hardworking, gracious, and I can go on. But Dr. Schalk is passionate about dentistry and helping patients. His passion for what he does comes through so strong, I cannot tell you how much I appreciate that as well as his high-level of work ethic. You have a great man and partner on your team! He's truly awesome!
I am so sorry for the long letter, but appreciate your time reading it. I had to write to tell you how glad I am to have been in my car on just the right day, at just the right time to catch the middle of your interview about missions abroad and at home. That was no coincidence. God was at work and answered my prayers in my search to find the RIGHT dentist... He led me to your office and to your amazing team of professionals!
Thank you to you and your entire staff,
P.S. Please enjoy breakfast on me!