Just wanted to share with you what a positive influence you have had in my confidence and how much I appreciate you.
After the past six months, you have given me a new lease on life.
When I first entered your office (after canceling two previous appointments due to extreme anxiety and petrified to go to a dentist for over twenty years), I finally took that step and walked thru the front door. Walking thru that door to Suwanee Dental Care has changed my life. When I was given my initial tour of the facility, I was constantly looking for the closest exit or a restroom where I could get to fast to be sick.
The moment that you walked in the room, my life changed. Your ability to infuse calm and sincere care is the only thing that gave me the courage to walk back in the door for the first appointment. As I remember, you were even able to get me to sit in the chair so you could look at my teeth.
Of course, my embarrassment for me you to even look at my teeth was quite overwhelming and I was just waiting for you to say something negative. Instead, you gave me hope and you totally understood how terrified I was.
Now, six months later, I can smile again and know that my confidence has changed tremendously. I can't thank you enough.
My sister arrived from Charlottesville, Virginia today for Thanksgiving and when I smiled at her for the first time, she started crying. She couldn't believe the dramatic change and it is all thanks for you.
Your integrity, professionalism, genuine care and compassion are undeniable.
I am looking forward (for the first time in years) to my next visit.
As a side note, when I was in the office last week, Susan was not feeling well and going home….but first, she walked over to me and told me that I would be fine and that someone else would be helping out. She is a precious jewel and has been instrumental in taking care of me on every visit , even when I have been sedated. It is obvious that your ethics and care for your patients have definitely been taken on by your staff.
P.S. The doors and the roof look awesome!!!!!
God bless you Dr. Williams.
Former Dental Phobia Patient
(After her front teeth were completed)
Addendum sent 11/21/07 after we completed all of her work…
Dearest Dr. Wonderful,
You are the most delightful blessing in my life this year. You have changed my life in more ways than you could ever imagine. I can smile again and my smile now matches my personality which has always been upbeat and happy.
I wanted to share a story with you in hopes that you can truly understand just what you have done for me. The last job I had was working from France Telecom for a lady that was the head of commercial management. I was a Project Manager and worked with people worldwide and attended many in-person meetings and was the facilitator of those meetings.
After the second meeting, she took me aside and told me quote "unfortunately, I do not want you facilitating meetings any longer as we are working with fortune 500 companies and there is nothing more disgusting than having to look at someone constantly who has missing and bad teeth, especially a woman who is supposed to be holding an audiences attention".
She went on to say that she knew I must be very happy to finally be doing something about it, but until then, I would be placed in another position. Needless to say, it was devastating, however true it was… it still hurt.
Now, thanks to you and Susan, I can hold my head up high and be proud.
The mirror is now my best friend and my tears are of tremendous joy.
I can hardly wait to secure a new job and be able to begin the "bottom half".
God bless you for being you.